Due to the sensitive nature of our products, all sales are final.
No Returns
We do not accept returns under any circumstances. Our products are research peptides and related materials that require strict handling, storage, and quality control. Once products leave our facility, we cannot guarantee their integrity, safety, or compliance, and therefore cannot accept returns.
Refunds (Subject to Review)
Refunds are not guaranteed and are only considered on a case-by-case basis under exceptional circumstances.
To be eligible for refund consideration, customers must provide ample and verifiable documentation supporting their claim. This may include, but is not limited to:
- Clear photos or videos of the product received
- Batch or lot numbers
- Proof of discrepancies, damage, or inaccuracies
- Any other documentation requested during the review process
Claims submitted without sufficient documentation will not be reviewed.
Review Process
All refund requests are subject to internal review and approval. Approval or denial of a refund is at our sole discretion based on the evidence provided. Submission of documentation does not guarantee approval.
Non-Refundable Situations
Refunds will not be issued for:
- Improper storage or handling after delivery
- User error or misuse
- Change of mind
- Failure to understand product descriptions or intended research use
Contact
All returns & refunds inquiries must be submitted in writing to our support email with the required documentation included. Incomplete requests may be delayed or denied.
